Refund policy

Return and Refund Policy

At Bruz & Co we want you and your dog to be happy with your order. Please read this policy before purchasing.

Change of mind

We do not offer refunds or returns for change of mind, including if you simply decide you no longer want the item. Please check the product specifications and measurements against your vehicle before ordering. If you're unsure, email us at support@bruzandco.com and we'll help.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or is not as described, we will repair, replace or refund it. Please contact us within 30 days of receiving your order at support@bruzandco.com with your order number and clear photos of the issue so we can resolve it quickly. Where a return is needed for a faulty item, we will cover the cost.

Your rights under consumer law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Refunds

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank.

Questions

Email us any time at support@bruzandco.com.